FAQ
Q: What currency are prices showed?
A: You can switch between USD, CAD and GBP.
Q: Where are the products shipped from?
A: Some manufacturers are based in the EU, France or United Kingdom, some of them in Asia, some in the United States.
Most of the items are shipped directly from manufacturers, some from our storehouse.
Q: Order placed – when will you ship?
A: Some items like some t-shirts are printed on demand.
Please, allow us 2 – 3 days production time before your order can be shipped.
Q: Where are you located?
A: Casund is based in London, UK. We are an eCommerce company and we have our own offline store in the UK. Last year, it was converted to an online brand store. Now don’t have a physical storefront location. Our eCommerce store deals exclusively Online.
Q: How long will I have to wait?
A: Please, refer to our shipping policy.
Orders are usually delivered between 10 and 15 days. But it also depends in which country you live in.
Q: Can I cancel my order?
A: You can cancel your order with no penalty up to 24 hours after placing order.
For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order have already been shipped.
Q: I have mistakenly entered the wrong/incorrect address
A: Simply reply to your order confirmation email, and we manually change it.
ATTENTION: if order is already been shipped, no refund will be given.
Q: I ordered multiple items but got only one. Where are the other ones?
A: The processing time for different items is different. In order to let you get some items earlier, we sent the ready items to you first, then the rest items later. So the order have been divided into 2-3 parcels to you. But you do not need to pay any extra shipping fee. Hope you can understand.
Q: I placed an order already, but entered accidentally the wrong size
A: Typically we can not change or adjust order once they have been placed and confirmed. The reason therefor, we use automated process system to fulfill orders and have them shipped out as quickly as possible. Contact us support service@zhshltd.com in this case, we’ll try our best.
Q: The Item I received is damaged or defective. How can I return?
A: Please send us an email cs@casund.com with pictures (high quality) proof of the demange or defect. Please make sure you include your order number.
Q: I keep checking my tracking status and my order isn't moving! Whats going on?
A: One of the most common reasons, is because it is being held by customs for inspections and such. This is completely random and just another aspect of international shipping.
Q: What’s your privacy policy?
A: Take a look at Casund . We only share your information with manufacurers that shipps to you. Credit Card data and other sensitive data, will never be shared with third parties.
Q: I have a question that was not covered here
A: Contact us cs@casund.com
If you have placed an order, please attach order number. We will reply within 24 to 48 hours.
